The following areas can not be delivered by Spain shipment!!!!!!!
1. Spain : Zip code start with 35,38,51,52.
2. France: Zip code strat with 97, 98, 99, 20
3. UK: Zip code stard with BT, GY, HS, IM, JE, ZE
Please choose other shipment method.
We strive to ensure 100% satisfaction of every customer, so that we inspect 100% our product before shipment and offer 12 months warranty.Please note that our returns and exchange service is limited to all purcharses made from Isweep. If you purchase from a different retailer, please contact them directly. (Unauthorized reselling of Isweep products is prohibited)
Shipping and Customs Tax
Isweep have 2 warehouses in Russia and Spain .The package can be sent to most European countries and do not pay for the Customs Tax if you choose shipping from Spain or Russian.
For countries that cannot shipping from overseas warehouses,Isweep will send it form Chinese warehouse via DHL,J-NET or other express service.We will declare as lower price as we can,but the resulting tariff is borne by the buyer if necessary.Please provide us with your relevant information so that we can process the customs clearance.
Refund and Return
Within 7 days of receiving the goods, if the product has non-human quality problems.We can return or refund for you,we pay for the shipping cost.
If for personal reasons, we support a return within 7 days，buyer pay for the shipping cost. However, you need to leave a note and specify the order number and the reason for the return, and the product and packaging are in good condition and will not affect the re-sale. Otherwise, they will not be processed. We will process your refund or exchange after confirming that the goods have been checked.
If you are satisfied with our products and services, please leave a positive feedback.If you have any questions, please contact us in time and the staff will immediately handle and solve your problems.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.