Before ordering, please read:
1,Import duties, taxes and charges are not included in the item price or shipping charges.
For custom clearance ,we will write around 80USD on the package for all the customer.
2, You must complete the first and last name of at least two words. A full first and last name is needed.
For customers in Saudi Arabia, you should provide address in English when placing an order.
3, You must complete the appropriate zip code and city names before placing the order. The zip code should match the name of the city.
4, For some countries who need UK and AU plug, please leave a message in order, so we will send the plug you need for you
5, Like all other similar robots, the robot vacuum cleaner does not work on the black floor, If your carpet has large areas of black, it will be tactfully approved to be an obstacle and avoid this area because it believes it is a precipice.
Do not add liquids other than clean water to the tank.
6, For EU country, we can send you from ES or PL. There is no need to pay tax.
7, Israel’s overseas warehouse is located in Cyprus, and Israeli buyers may need tariffs.
8, The robot is designed with double anti-collision, infrared detection and front bumper. The walls and furniture are dark, the dark color absorbs the infrared, the infrared is not recognized and will depend on the frontal impact sensor.
9, Due to customs clearance issues, we currently could not ship to Canary Islands and other island, the island with a zip code of 35, 38, 52, 52, do not do the order. But if you have friends in other cities available, you Can ask them to buy it for you.
10. For Brazil customers, please add your personal tax ID number CPF in the order notes when placing orders.
11,For any issues, please feel free to come to us, we are always here.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.