1.Some seller sold fake EKEN V5 doorbell on aiexpress,
if you want buy original EKEN V5 doorbell ,please choose us . we are EKEN authorized seller, we sell original EKEN product for 5 years
7 optional bundles for selection
1) Multifunction Doorbell
PIR motion detection
When someone rings the doorbell, your phone receives an immediate notification.You can open the door remotely through ToSee app and communicate directly through your mobile phone.
Real-time and two-way intercom system with an echo canceller
There is a passive infrared sensor built into the video doorbell, which could capture the slightest movement. Real-time
monitoring is available. One can watch the video anytime and anywhere through your mobile phone and never mind the
danger of opening the wrong door or the embarrassment of having visitors wait while no one at home. HD video and two-
way audio make your communication much clearer.
166 degree wide angle len
Installed with a 166-degree wide angle len, provide a clear and wide field of view outside the door.
High definition and night vision
Just switch to Night Mode on your ToSee app and the light sensors on the doorbell will provide a clear view in the dark.
New App: LiveHome
easy to connect and set up the doorbell and LiveHome App
Scan the QR code below, or search “LiveHome” in Google Play app store to download “LiveHome” AppReal-time view of the doorbell is available after setting up parameters on LiveHome app.
Family connection and real-time sharing
8 mobile phones could monitor and share the image of doorbell at the same time, but only one user could talk on the intercom directly. Compatible with iOS and Android operating systems.
Q: When somebody rings the bell, can I get a ring of both mobil phone or only on one phone?
A : both of the mobliephones
2.4GHz Wi-Fi network
The range of 2.4GHz Wi-Fi signals is about 20 meters. You can easily connect to your home Wi-Fi network and send live videos to your phone. One can watch the video anytime and anywhere through the phone.
Three batteries, long standby time
The doorbell is powered by three 18650 batteries.
Charging time: 14 hours. You can also use a 1A USB charger (via doorbell micro-port).
Please keep the 18650 battery fully charged before use.
The battery lasts three to four months under normal use (five minutes a day). It also depends on the frequency the doorbell is used in.
Real-time view: maximum 30 hours
New Charger, with adjustable plug and stock, high quality
V5 Doorbell Manual
1- Payments must be made within 7 days after placing the order, otherwise the order will be invalid or canceled by system.
2-Usually Aliexpress takes 24 hours to check and confirm the payments.
3-If the payment is not available or invalid, your order will be closed by system.
Custom, Tax and Duties:
1- All the countries have different rules, please make sure the product don’t have any restrictions in your country before purchase it. Buyers are responsible if the product is returned or hold by buyers custom for restrictions reasons.
2- If the product need any special document in your country or need to be describe by a certain value, please require in it advance. Documents such as invoice etc, will not be send with the package unless it was required by the buyer.
3- Product price doesn’t include import taxes or any additional fee. Buyer is responsible for clear custom and pay the fee if it is charged by the buyer’s country.
But we can help buyers providing product invoice or any other document and information buyers need to clear the custom, so please don’t hesitate to contact us.
1- All the products will be tested, pack and ship out in 2-4 working days, after the payment is confirmed.
2- All the tracking numbers take few days to appear online after handling time.
Later they can be track in : www.17track.net
3- International shipping usually takes 25-60 days. Many facts such as bad weather, custom or sales hot season etc, can cause delay.
If your package is taking too long to be delivered.
Please contact us and we will help you check what happened with your package.
4- Make sure you have completed all the detail information correctly:
Contact person (Full name for Russians), address, post code and telephone.
We will prepare the package with the information provided in the order.
Buyers are responsible for undelivered packages if any of the information provided was wrong.
5- Packages cannot be send for a different address than the address in the order. We cannot change the address information.
WE CAN HELP OUR CUSTOMERS
If buyer open dispute or leave negative feedback without contact us in advance, we will not provide after sales service, and buyers will be put in the black list.
For scammers we will provide all the proofs and report them to aliexpress, which will result in buyer’s suspended or terminated account.
Cancellation and refund
1- Orders can only be canceled before the package is handle to shipping company.
2- Once the product is already sent, the order cannot be canceled anymore.
3- For canceled orders and refunds aliexpress usually takes 1-2 weeks to make the refund the buyer.
The time will depend in what kind of payment you chose to pay.
You can check the refund time in the following link.
Monday to Friday 9:00-18:30 and Saturdays 9:00-12:00 (Beijing time). Except holidays!
We are always glad to help you:
We test all the products carefully before we send.
But If you still have any problem our doubt don’t hesitate to contact us!!
We will do our best to solve your problem.
Describe your brand story, including establishment and development timelines, milestones, etc.
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.